Refund Policy

This policy applies to fees paid to GlyphNode Studio for audits, typeface construction, spacing and kerning work, variable font engineering, hinting, and toolchain development. It is governed by the laws of [Jurisdiction] and read together with our Terms of Service.

Engagements begin with a deposit of 30% of the first milestone. The deposit is fully refundable if you cancel in writing before we begin work. Once specification or drawing work has started, the deposit is applied against work completed and the balance, if any, is returned.

Fixed-price audits are refundable in full if cancelled before the audit starts. After the written defect report has been delivered, the audit fee is non-refundable, because the report is the deliverable.

Accepted milestones are non-refundable. If a milestone is rejected in writing within the ten-working-day acceptance window, we will correct the listed defects at no charge. If we cannot bring the milestone into conformance with the statement of work within 30 days of your defect list, you may request a refund of that milestone's fee.

If you cancel mid-milestone, we invoice work completed and work in progress at the day rates stated in the statement of work and refund any prepaid amount above that figure within 30 days. Sources for milestones paid in full are delivered to you.

If we terminate an engagement for reasons other than your material breach, we refund all prepaid fees for work not yet performed and hand over completed sources at no additional charge.

• Delivered and accepted milestones, including compiled fonts and sources.
• Delivered audit reports and defect ledgers.
• Third-party costs already incurred on your behalf, such as licence or test fees.
• Fees for work rendered unusable by a change of direction on your side after acceptance.
• Requests based on rendering differences on platforms excluded from the agreed scope.

Email jobs@nivalis.store with your project reference, the invoice number, the amount requested, and the reason. We acknowledge within three working days and issue a written decision within ten working days.

Approved refunds are returned by the original payment method within 30 days of the decision, in the currency of the original invoice. Bank fees and currency movements between payment and refund are not reimbursed.

Nothing in this policy limits any non-waivable right you have under the consumer or commercial law of [Jurisdiction]. Where that law grants a broader remedy, it applies.

If you disagree with a refund decision, reply in writing within 15 days and the project lead will review it. Unresolved disputes are handled under the governing law and jurisdiction clause of our Terms of Service.